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Find answers to frequently asked questions or contact our support team

General Questions

What is TekVwa Properties?
TekVwa Properties is Nigeria's premier property rental platform connecting landlords with tenants. We provide a seamless experience for listing, searching, and renting properties across Nigeria. Our platform features verified listings, secure communications, and easy payment processing.
Is TekVwa Properties free to use?
Yes! Tenants can browse, search, save, and message landlords for free — forever, no subscription needed. For landlords, your first listing is always free too; additional listings need a paid plan (more slots) or a per-listing monthly renewal.
How do I contact support?
You can reach our support team through:
  • Live Chat: Click the chat icon at the bottom right of any page
  • Support Form: Fill out the form at the bottom of this page
  • Email: info@tekvwa.org
  • Phone: +234 906 577 9323

For Tenants

How do I search for properties?
Visit our Properties page to browse available listings. You can filter by state, LGA, property type, price range, and number of bedrooms. Click on any property to see more details and contact the landlord.
How do I contact a landlord?
After creating an account and logging in, visit any property listing and click the "Contact Landlord" button. Fill out the inquiry form with your details and message. The landlord will receive your inquiry and can respond directly through our messaging system.
Can I save properties to view later?
Yes! When logged in, you can save any property by clicking the heart/save icon. View all your saved properties from your tenant dashboard under "Saved Properties".

For Landlords

How do I list my property?
  1. Register as a landlord at registration page
  2. Log in to your landlord dashboard
  3. Click "Add Property" in the sidebar
  4. Fill in your property details, upload photos, and submit
  5. Your property will be reviewed and approved within 24 hours
How much does it cost to list properties?
Your first listing is always free — no trial, no expiry. Need more active listings? Upgrade to a Pro or Agency plan (more slots), or renew individual listings monthly. Direct messaging with tenants is included at every tier; Boost and Bump add-ons give extra visibility when you want it.
How long does property approval take?
Property listings are typically reviewed and approved within 24 hours. We verify that all required information is provided and photos are appropriate. You'll receive a notification once your property is approved or if any changes are needed.
How do I respond to tenant inquiries?
When a tenant sends an inquiry, you'll see it in your dashboard under "Inquiries" or "Messages". Click on the inquiry to view details and use the "Reply" button to send a response. The tenant will receive your reply through our messaging system.

Payments & Subscriptions

What payment methods do you accept?
We accept payments through Paystack, which supports:
  • Debit/Credit Cards (Visa, Mastercard, Verve)
  • Bank Transfers
  • USSD Banking
  • Mobile Money
Is my payment information secure?
Absolutely! We use Paystack, a PCI-DSS compliant payment processor. Your card details are never stored on our servers. All transactions are encrypted and secure.
Can I get a refund?
Subscription fees are non-refundable once processed. However, if you experience technical issues that prevent you from using the service, please contact our support team and we'll work to resolve the issue or provide appropriate compensation.

Account & Security

How do I reset my password?
Click "Forgot Password?" on the login page and enter your email address. You'll receive a password reset link. If you don't receive the email, check your spam folder or contact support.
How do I update my profile?
Log in to your dashboard and click on "My Profile" in the sidebar. Here you can update your personal information, phone number, location, and change your password.
How does identity verification work?
When you submit ID details as a landlord or as required for your account type, TekVwa staff review your documents manually. Verification is not automatic or instant—you will show as verified only after the team confirms your information. This deployment does not bundle third‑party KYC integrations such as Smile ID or Youverify unless your operator adds them separately.
How do I delete my account?
To delete your account, please contact our support team through the form below or via email at info@tekvwa.org. Please note that account deletion is permanent and all your data, including listings and messages, will be removed.

Still Need Help?

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Email Us

info@tekvwa.org

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